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Building Permits

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1. What work requires a building permit?

Any building, plumbing, mechanical, or electrical works requires a permit. This also includes interior remodeling, improvements, conversions, demolition, and change of occupancy. See the link for more information. When Is a Permit Required?

2. What are the design standards and codes for Moses Lake?

Please see the Code Information handout. Code Information

3. When does a plan require an architect's or engineer's stamp?

A design professional's stamp is required for:
1. All buildings more than 4000 square feet, including addition to a building than increases the total floor area above 4000 square feet. Exception: a residential structure of 4 or less dwelling units can exceed the 4000 square foot limit.
2. Building of any size that cannot be reviewed by prescriptive code requirements, such as pole buildings.

4. What do I need on my plans when I submit for a building permit?

See the checklists at the bottom of the page at this link

5. Do I need a permit for a shed?

A residential storage shed, but not including a garage or carport, less than 200 square feet, does not require a building permit. See the Shed Page.

6. Do I need a permit for a fence or wall?

All fences and walls require a free fence permit. Fences over 6' in height and walls over 2' in height or walls supporting any type of slope or building also require a building permit and fee. Contact the Building Division at 764-3756 with questions about fences and walls. Fence Permit Application

7. How do I pay for a building permit?

Building permit fees can be paid in cash, credit card, or a check made out to "City of Moses Lake".

Staff will calculate the building permit fee for you, but if you want a general idea of the cost, see the Building Permit Fee Guide.

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Business License

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1. How much is a business license?

A standard business license is $85 for a full year. If you are applying after March it will be $63.75, after June it will be $42.50, and after September it will be $21.25. The automatic annual renewal fee is $85.00 if paid by January 31st. A $50.00 penalty will be assessed for late payments.

2. Where do I apply for a business license?

Go to 401 S. Balsam St. and pick up an application for a new business license from the Finance Department's Utility Billing Counter, or visit Business License Forms on this site. Business License Application

3. What is a UBI number?

A UBI number is a Washington State Unified Business Identifier. A UBI number is a 9-digit number that registers you with several state agencies and allows you to do business in Washington State. A UBI number is sometimes called a tax registration number, a business registration number, or a business license number. Apply for a UBI number at the Department of Revenue website, using their business license application form. Department of Revenue Business Licensing Service

4. How do I renew my business license?

Standard and home occupation businesses will be mailed a renewal invoice in December. Return it with payment by Jan. 31 to avoid a late fee. Business owners and all employees of mobile and street food vendors, pawnbrokers, secondhand dealers and taxi cab drivers will need to complete a background check. Follow the link below for the required screening application forms.
Business License Forms

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Engineering

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1. How do I hook up to City water or sewer services?

Property owners seeking to connect to City utilities like water or sanitary sewer should contact the Engineering Department, located in the Civic Center Annex at 321 S. Balsam, and complete a Utility Service Request form for the address. City staff will determine where City utilities are located relative to the property, inform you of all development or reimbursement charges and fees associated with connecting, and walk you through the connection process. Connection fees are based on pipe and meter sizes requested, and other factors unique to your property. For additional information, see

City utility connection

2. I got a red light camera ticket. How long is a yellow light cycle?

The timing of the yellow light cycle on a signal is based on site conditions and speed limits. Typically this duration is 3 to 4.5 seconds. This interval is consistent with the Manual on Uniform Traffic Control Devices (MUTCD), the national standard published by the Federal Highway Administration that defines the standards for traffic control devices on all public streets and roads. This duration gives all motorists adequate warning for a red light so that their trip through the intersection is completed while it is safe to do so.

3. Where are City utilities located in relation to my property?

The short answer is this: come in to the Engineering Counter in the Civic Center Annex, 321 S. Balsam, and meet with one of our engineers. We would be happy to pull up our utility map and show you what City utility services are available near your property. For utility locates prior to a digging project, call the One-Call Utility Notification Center at 811, 1-800-424-5555, or enter your service request online.

One call utility location (Call Before You Dig)

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Fire Department

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1. Where is the Moses Lake Fire Department located?

The main station is located at 701 E. Third Ave. The Fire Chief’s Office and Fire Marshal’s Office are located at this station. The public entrance is located on the Third Avenue side of the building.

Stations

2. Who do I call to schedule a fire inspection?

Call the department administrative coordinator at (509) 764-3848 to schedule inspections.

3. How do I get a copy of a fire report?

Fire incident reports are generally made available on the same day as the incident to the owner or resident of the property the fire incident was located at. These reports are available Monday through Friday, 8:00 am - 5:00 pm at the main station, 701 E. Third Ave.

Fire investigation reports are generally available within 10 days of the incident. Fire investigation reports are available by providing a written request to:
Fire Marshal’s Office
701 E. Third Ave. 
Moses Lake, WA 98837

The request should indicate the property address, the date of the loss, and the requesting party’s relationship to the property.

4. Does the Fire Department work on fire extinguishers?

No. Several local companies offer this service. Look for them in the yellow pages under fire extinguishers or fire equipment.

5. Where can I get my blood pressure checked?

You can have your blood pressure checked free of charge at either Moses Lake Fire Department station between the hours of 8:00 am and 5:00 pm, 7 days a week. Please note that the stations may not always be staffed if we are out on calls.

6. Are tours available to visit the fire station?

Tours are available Tuesday through Friday from 8:00 am through 5:00 pm at our headquarters station located at 701 E. 3rd Avenue. An appointment for the tour is necessary. Please contact the administrative assistant at (509) 764-3847 to obtain a request form.

7. What are the rules for outdoor burning?

Outdoor burning of household yard waste, such as leaves, brush, and yard trimmings, is banned by state law within the city limits and the urban growth area. Contact the Department of Ecology at 509-329-3400 or see their website for more information. Department of Ecology Outdoor Burning Page

8. What is an automated external defibrillator? How do I use one?

An automated external defibrillator (AED) is a portable electronic device that automatically diagnoses life-threatening cardiac arrhythmias of ventricular fibrillation and ventricular tachycardia in a patient, and is able to treat them through defibrillation, the application of electrical therapy which stops arrhythmia, allowing the heart to reestablish an effective rhythm. The device itself provides simple audio and visual commands, making it easy for use by most people in the event of a cardiac emergency.

For more information on how to use an AED, please the following website. www.heart.org/cpr

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Main

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1. How do I contact a city department?

Visit the Staff Directory to find all department and staff contact information.

2. Where can I find the answers to my frequently asked questions?

Use the FAQs module to easily find answers to the questions you ask the most.

3. Is hunting allowed within City limits?

No, Moses Lake Municipal Code 9.12 prohibits hunting within the city. This includes the portions of the lake that are within City limits. See the zoning map for City boundaries. Zoning Map

4. What county is Moses Lake in?

Moses Lake is in Grant County. Grant County Website

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Municipal Court

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1. I received a Photo Infraction. How do I take care of this?

The City of Moses Lake and the Moses Lake Police Dept. cannot accept payments for photo infractions. Please call 1-877-847-2338, online www.photonotice.com, or mail your payment to: Moses Lake Intersection Safety Enhancement Program Payment Center PO Box 76886 Cleveland, OH 44101-6500 If the vehicle was not in your Care, Custody, or Control, please follow the instructions on the back of the infraction and mail in your response. If you would like to contest the infraction, please send in the coupon as instructed and you will be sent a Notice of Hearing for your scheduled hearing date. If you have any other questions or concerns, please contact Teri Oliver, Moses Lake Police Dept. at (509) 764-3888.

2. What happens if I don’t pay my infraction?

Failure to respond within the allotted time results in an order that the infraction was committed and the account may be assigned to a collection agency.

3. When is my court date?

Moses Lake Municipal Court is held every third Friday of each month at 9:30 am in the District Court Building located at 1525 E. Wheeler Rd. in Moses Lake.  Please call the City Clerk's Office at (509) 764-3713 the week of your court date to verify placement on the docket.

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Municipal Services

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1. How do I request a street sign / crosswalk?

You may send a letter of request to the Municipal Services Department at P.O. Box 1579, Moses Lake, WA 98837 detailing what location and where you feel a new street sign is indicated. Each location is evaluated on an individual basis and requires a traffic study by staff to determine the needs of the neighborhood or intersection.

The installation of traffic signs or other control devices are determined by the Manual of Uniform Traffic Control Devices (MUTCD), which sets out conditions under which a particular location would need a traffic control device such as a sign. The Municipal Services Director will respond to you with the final determination on whether your location is a candidate for the sign, signal or marking requested.

2. I have speeding motorists in my neighborhood. What do I do?

Speeding motorists are a problem in many neighborhoods throughout the state. The State Department of Transportation has studied these types of problems and found that reducing the speed limit, installing stop signs, installing speed bumps, or posting 'Children at Play' signs are not effective and may instill a false sense of security for pedestrians and children.

This brochure also explains a number of ways that parents can improve the safety of their children. These include working in neighborhood groups to report speeding motorists to the Police Department, driving the 25-mph speed limit themselves, and educating their children about street safety. Anyone who witnesses a traffic violation is encouraged to call the Multi-Agency Communication Center (MACC) to report the type of violation and the license plate number of the vehicle. This call can be made 24 hours a day, and the complainant can remain anonymous.

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Museum & Art Center

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1. How do I register for a Museum program?

You can register online, or in person at the Moses Lake Museum & Art Center, 401 S. Balsam St.

2. How do I show my artwork in the Museum's gallery?

Please visit this our Artists Opportunities page Gallery shows are scheduled one to two years in advance and run for approximately 6-8 weeks.

3. How do I donate artifacts or documents to the Museum?

Please contact Curator Ann Schempp for more information about donating. Email Ann or call 509-764-3825.

4. Can the museum offer appraisal of objects?

The Moses Lake Museum & Art Center cannot appraise, evaluate or provide guidance regarding the sale of artifacts, specimens, photographs, printed works or original documents. Please refer to the websites of the following organizations. While they do not provide appraisals, they do maintain directories of members and their appraisal specialties: Appraisers Association of America, American Society of Appraisers,  International Society of Appraisers, and Antiquarian Booksellers’ Association of America.

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Parks, Recreation & Cultural Services

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1. How do I register for a program?

You can register and reserve your spot for a program or activity:

• Online - from our site's main page, scroll down to the Online Registration section and select the link to our registration page.
• In-person - visit the front desk of the Larson Recreation Center at 610 W Yakima Ave, Moses Lake, WA 98837 to register.

Registrations and Reservations

2. How do I find out about upcoming recreational activities?

You can find out about upcoming programs by liking us on Facebook, calling our main phone at (509) 764-3805, signing up on Notify Me (click on the link below the Recreation Program Brochure), and/or by clicking on the Current Brochure on our main page.

3. Can I register after a class has already started?

You can register for a class after it has started if the class has space. Please call (509) 764-3805 or visit the front desk staff at the Larson Recreation Cetner at 610 W Yakima Ave to check availability. We are unable to prorate classes.

4. Are dogs allowed in City parks?

Dogs are allowed at City parks, but they must remain on a leash at all times. Please refer to the City’s dog ordinance for more information.

5. How do I make a reservation for a picnic shelter or camp site at Cascade Campground??

You can make a reservation a couple different ways:

• Online - Click the link on the main page under Online Registration section.
• Over the Phone - Call reservation line at 509-764-3804.
• In-person - Administration Office at 610 W Yakima Ave. Payment in full is due at the time of reservation.

6. How do I reserve Connelly Park?

The City of Moses Lake does not own or operate Connelly Park. Please contact the Moses Lake Irrigation District.

Moses Lake Irrigation District

7. Can I camp at the Moses Lake Sand Dunes?

The City of Moses Lake does not own or operate the Sand Dunes. Please contact the Grant County Sheriff’s Department for more information.

Grant County Sherriff’s Department

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Planning Commission

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1. Are Planning Commission meetings open to the public?

Yes, anyone may attend Planning Commission meetings.

2. I want to discuss something at a Planning Commission meeting. What do I do?

There are two ways to address the Planning Commission:

1. You may write a letter explaining your issue and requesting that it be placed on a Planning Commission agenda. You will be given a date to appear before the commission and be guaranteed a chance to discuss your issue.


2. You may attend a Planning Commission meeting and request time to speak. Depending on how full the agenda is, you may or may not be given the opportunity to discuss your issue at that meeting and may be asked to come back to a later meeting.

3. I know one of the Planning Commissioners. When I received a notice about a land use action in my neighborhood, I wanted to ask the commissioner about it, but the commissioner wouldn’t talk to me.

The Planning Commissioners are members of our community, and you may know some of them. While it is tempting to want to chat with one of them about an issue you care about, they are legally not allowed to discuss an issue that will be before them for action.

All conversations about projects that will be considered by the Commission must take place in front of the Commission, so there is no chance the decision could be tainted by information not known to the full Commission. So it is not that they don’t want to help you, but that they are not allowed to talk to you individually about a project before the Commission makes a decision on the project.

If you have a question or comment about a project being reviewed by the Commission, you should talk to the Planning staff.

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Recycle and Refuse

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1. How do I find out the schedule for my trash and recycling collection?

Lakeside Disposal is the franchise for garbage and recycling collection within the City of Moses Lake. You may contact the Utility Department at 509-764-3718 who can assist you with your selection of cart service to best meet your needs as well as provide you with a schedule, or check the schedule. Recycling Schedule

2. Can I leave my Garbage, Recycling and Yard Waste carts curbside?

No, there is a City Ordinance (Municipal Code Chapter 8.08) that prohibits residents from leaving their carts curbside. You may put your carts out the night before your designated garbage day. The carts should be removed from the curb no later than the evening of your garbage day.

3. Can I opt out of the City's Recycling Program?

Yes, you are not required to participate in our Recycling Program. However, participation does have its benefits. If you recycle you will require a smaller garbage cart thus lessening your garbage bill. Plus It will decrease the quantity of garbage dumped into the landfill.

4. I want to save money on my Utility Bill, can I opt out of the garbage program and dispose of my garbage myself?

No, per City Ordinance it is manditory that we provide our residents with garbage service.
(Municipal Code Chapter 8.08)

5. My family fills our garbage cart every week. My neighbor's cart is half empty. Can I put my extra garbage in their cart?

No, it is against City Ordinance to place your garbage in the someone else's garbage cart or dumpster
(Municipal Code Chapter 8.08.060).

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Shoreline

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1. Why are shoreline permits required?

The short answer is that the State of Washington requires all cities and counties with shorelines to regulate the shoreline, through the Shoreline Management Act.
But why did the state adopt the Shoreline Management Act? It was written in 1971 in response to a citizens’ initiative petition and was adopted through a citizen referendum by a two-to-one margin. The purpose was to benefit the public interest by protecting shorelines, since they are a limited resource. The Act recognizes that it requires planning to balance protecting the public interest on one hand and private property rights on the other hand. Planning ahead means that you cannot let everyone do whatever they want, you have to think about the consequences. Requiring a permit means there is review of the action before it happens and that conditions can be placed to prevent or make up for impacts caused by the project.

2. If it is a State permit, why don’t I get a permit from the State?

Local governments are in charge of shoreline planning, under state guidance each county and city with shorelines has adopted a Shoreline Master Program containing the local rules for shorelines. Each Shoreline Master Program was reviewed and approved by the Washington State Department of Ecology before it took effect. So the State provides the guidance, and cities and counties administer the permits.

3. Why shouldn’t I cut down the tules in front of my lot?

The bulrush and cattails that grow around the edge of the lake provide the best protection from erosion, with no cost to you! The plant stems absorb the wave energy and prevent your lot from washing away. When a stable site is disturbed by removing the vegetation, likely there will be erosion problems.

4. I have erosion on my lot, so I’ll just build a bulkhead, right?

Probably not. Building a bulkhead requires permits from the City, Department of Fish and Wildlife, Department of Natural Resources, and the Corps of Engineers. You need to prove to all of those agencies that a bulkhead is the only method that will prevent erosion. Here is the reason bulkheads are regulated so heavily: A bulkhead (defined as a vertical wall in contact with the water) completely changes the character of the water’s edge. Instead of the natural condition of sloping very gradually into the lake, a bulkhead makes a sudden dropoff. Believe it or not, there are many important biological processes that happen in the shallow water right at the edge of the lake. Tiny fish live there, safe from larger fish, insects and smaller creatures that feed the fish and birds that live in and around the lake live there, plants along the shoreline drop leaves and insects into the water that provides food, submerged vegetation that grows in the shallow water provides refuge habitat for small fish….all of that changes if you have a bathtub edge instead of a gradual edge. In addition, a typical yard has lawn up to the bulkhead. Lawn fertilizers wash into the lake, adding nutrients that increase algae blooms. Also, any hard surface, including bulkheads and rocks, is undermined by wave action, stirring up sediment to make the lake murkier and eventually leading to the failure of the bulkhead.
If you have erosion on your lot, the best way to prevent it is to re-establish appropriate vegetation: bulrushes in the water, and woody shrubs along the water’s edge. Even better is to leave the natural shoreline vegetation intact if you are lucky enough to have it.

5. It’s a big lake. What I do on my lot doesn’t matter.

What if everyone thought that way? Everyone needs to take responsibility, because the lake belongs to us all. Most people who live on lakefront lots do so because they like the lake and the way it is. They like to watch the birds, they like to fish, they like the view across the lake. If people do not step up and take care of these resources, they will disappear, little by little.

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Shoreline Master Program Update

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1. How do I find out more about the Shoreline Master Program (SMP) update?

See the link for a 2-page handout of SMP update FAQs. FAQs

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Snow & Ice Control

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1. Whose responsibilty is it to shovel snow off the sidewalk?

Snow removal from sidewalks along your home and/or business is the responsibility of all citizens. The best time to shovel snow is immediately after it falls and before ice can begin to form. Individuals are asked to place their shoveled/plowed snow in the gutter or on their property and NOT in the bike lane, on the sidewalk, or the street. Please refer to the City of Moses Lake Municipal Code 12.20.010 Sidewalk Service Required.

2. When the snowplows are dispatched, which streets are plowed first?

Please refer to the snow removal priority list.

3. Why does the snowplow leave a berm that blocks my driveway, mailbox, and/or car?

Please refer to the snow berm page.

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Stormwater Division

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1. What is stormwater?

Stormwater is the runoff that results from rainfall and snowmelt. As rain and snow falls to earth in agricultural and undeveloped areas, it is either absorbed or it slowly runs off and dissipates. In a growing city like Moses Lake, where rooftops and paved areas not only prevent the water from being absorbed but help it run off at a much faster rate, problems arise. Inadequate drainage systems compound these serious problems associated with heavy rains and snow thaw.

2. Why is storm water an issue? We live in a semi-arid area.

Water that collects on impervious surfaces like roofs, roads and parking areas, whether from rain, snowmelt, or irrigation sources, becomes runoff.

Runoff carries pollutants like oil, grease and heavy metals from vehicles, chemicals and animal waste from lawns, and physical debris like soils and trash into our waterways and wetlands, compromising the health of our watershed. Urban runoff is the leading source of water pollution in Washington State.

In areas of smaller annual rainfall like the Columbia Basin, pollutant load can be even greater because pollutants have a greater time to collect and concentrate on surfaces between storm events.

3. What do I do if my storm sewer grates are plugged or there is flooding on my street?

Minor storm flooding events can occur during heavy rainfalls or in times of rapid snowmelt, typically where storm drains have become blocked. If you encounter a flooding problem on City streets, please contact us as soon as possible. The City will dispatch a Stormwater crew to inspect and clear the problem.

Contact us at (509) 764-3951, Monday – Friday from 7:30 a.m. to 4 p.m. For issues after hours or on weekends/holidays, please contact MACC Dispatch at (509) 762-1160.

To minimize or prevent flood events, follow these easy three steps:
• Know where the storm drains on your street are
• Keep leaves and snow clear of drain grates
• Call us when you observe a problem

4. Who do I call with questions about the storm water charges on my utility bill?

Please call Utility Billing at (509) 764-3715.

5. Why is stormwater runoff a problem?

Stormwater can erode topsoil and stream banks and destroy aquatic habitats. Runoff accumulates in many areas of the city, causing nuisance flooding and possible threats to public health and safety. As the rain falls onto our streets and runs off, it carries with it pollutants such as gasoline, oil, antifreeze and heavy metals. Pesticides, herbicides, and fertilizers are washed from lawns and other green spaces. Unlike sanitary sewers that go to a treatment plant, most stormwater is discharged directly to local water bodies. With the passage of time, these pollutants will buildup in our waterways and underground drainage systems causing significant environmental damage to our watershed and lake. These pollutants may also threaten our drinking water supply.

6. What’s the difference between a storm drain and a sewer drain?

The sanitary sewer system and the storm drain system are two completely separate systems. The sanitary sewer system takes all household wastewater and routes it through piping into a treatment plant. The separate stormwater system routes rainwater off the streets, into the storm drains and usually empties into our lake and drywells without being treated.

7. Where does water pollution come from?

Water pollution is difficult to trace to a specific discharge point. Because it comes from many diverse sources, it is hard to control. Examples of common pollutants include fertilizers, pesticides, pet wastes, sediments, oils, salts, trace metals and litter. They come from farms, yards, roofs, construction sites, automobiles, and streets.

8. Who do I report drainage/flooding/pollution problems to? What are some examples of drainage problems?

If a storm drain in front of your house does not work properly and causes water to pond in the roadway and adjacent area, please call 509/764-3951 to report the problem. Drainage problems may include roadway or structural flooding, clogged or failing underground pipes and culverts, bank erosion or pollution affecting a waterbody. If you witness illicit dumping of materials into the stormwater system, or notice a problem, you may call the number above or use our reporting form online.

9. What are the goals of Moses Lake’s stormwater program?

The stormwater program focuses on reducing the potential for stormwater pollution, maintaining and improving the City’s stormwater infrastructure, and improving and protecting the quality of our lake, wetlands and watershed.

10. What is a Stormwater Utility? What kind of services does the City provide?

The stormwater program is charged with the maintenance and improvement of the City’s stormwater systems located within the public rights-of-way. These systems consist of storm drains, catch basins, underground pipes, open channels, culverts and creeks.

A stormwater utility is a special assessment set up to generate funding specifically for stormwater management. Businesses and residents within the City of Moses Lake pay a stormwater fee, and the revenue collected directly supports maintenance of the existing storm drain systems, development of drainage plans, water quality programs, and funds major capital expenses. The funds pay for the ongoing and routine maintenance of the drainage system, major capital expenses for new storm sewer construction, and EPA Phase II stormwater permit requirements.

11. How can I be exempted from the stormwater charges?

The only exempted properties are public roads, railroad tracks, public airport runways, and undeveloped property.

12. How can I reduce my fee?

There is no credit or reduction available for residential properties. For commercial properties, a credit can be obtained for three special circumstances:
1) Commercial properties which collect and retain stormwater in a permissive rainwater harvesting system (credits can be up to a 10% reduction).
2) Industrial properties which are already covered by an individual NPDES Industrial Stormwater Discharge Permit may qualify for a credit of up to 80%.
3) Commercial properties which retain and treat all of their runoff in an on-site system (using appropriate Best Management Practices and design as approved by the Department of Ecology) may qualify for a credit of up to 50%.
These credits will not be cumulative, and require an application process from the Stormwater Department. Please call 764-3792 for more information.

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Street Division

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1. How do I report a street light that is malfunctioning?

Contact Grant County Public Utility District (GCPUD) at (509)766-2505 or http://www.grantpud.org/. They will need an address or a detailed description of the street light location. Grant County PUD website

2. How do I report a traffic signal or traffic sign problem?

During regular business hours, please call the Public Works office at (509)764-3951. The Public Works office regulars business hours are Monday - Friday from 7:30 a.m. to 4:00 p.m. (excluding holidays). For emergency concerns after hours, or on weekends and holidays, please call the Public Works office at (509)764-3951 and select option 1 to contact standby personnel.

3. How do I report a pothole?

During regular business hours, call the Public Works office at (509)764-3951. The Public Works office regular business hours are Monday - Friday from 7:30 a.m. to 4:00 p.m (excluding holidays). For emergency street concerns after hours, or on weekends and holidays, please call the Public Works office at (509)764-3951 and select option 1 to contact standby personnel. 

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Surf 'n Slide Water Park

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1. What is the season for the Surf 'n Slide Water Park?

The Surf 'n Slide Water Park opens in late May and closes in early September. Check the Hours page for more specific information.

Hours

2. When and where can I get my Season Pass picture taken?

You can pick up your season pass and have your picture taken only in the Surf 'n Slide Water Park lobby. We encourage season pass holders to come on the following days when we are not open to avoid slowing down the lines. We will create passes during open hours, however we may ask for your patience if the lines are incredibly long. 

Tuesday, May 23rd 4 - 6 p.m.
Wednesday, May 24th 4 - 6 p.m.
Thursday, May 25th 4 - 6 p.m.
Friday, May 26th 2 - 8 p.m.
Tuesday, May 30th 4 - 6 p.m.
Thursday, June 1st 4 - 6 p.m.
Tuesday, June 6th 4 - 6 p.m.
Thursday, June 8th 4 - 6 p.m.

3. What methods of payment are accepted at the Surf 'n Slide Water Park (concession stand included)?

We accept: cash, check, Visa, Mastercard and Discover. Check should be made out to "City of Moses Lake."

4. Is the picnic shelter available to rent?

Yes. You can reserve the picnic shelter for $20 per hour during open hours here.

The picnic shelter is the only BBQ in the facility. You will need to provide your own charcoal, lighter fluid and match if you choose to grill. Reserving the picnic shelter does not allow anyone to skip the line on busy days, so make sure you show up early to avoid waiting in line during your reserved time. Picnic shelter rentals DO NOT include admission into the water park. 

5. Do I have to pay for admission even if I'm not going to swim?

Yes. There is an admission fee for anyone who enters the facility.

6. Do any of the features at the Surf 'n Slide Water Park have height or weight restrictions?

Yes. There are height and weight requirements specified by the engineers who created these attractions to ensure your safety. The height and weight requirements are as follows: Slides - 48" tall and max weight of 250 lbs, Body Boarding - 42" & Flowboarding (stand-up) - 52". There is no weight restriction for the Flowrider. Life jackets or any sort of flotation device may not be worn or used on the Flowrider or the slides. All Flowboarding (stand-up) riders must sign a waiver in the Surf Shack.  Parent/guardian permission is required for youth under the age of 18 to participate on the Flowrider in the stand-up position. You may do so by signing the back of the Flowrider waiver. 

7. Does the Surf 'n Slide Water Park have lockers?

Yes. We have coin operated lockers that cost $0.25 per use.

8. Are towels and life jackets available at the Surf 'n Slide Water Park?

We have towels for sale in the Surf Shop. Lifejackets available to be borrowed if available, however you're welcome to bring your own.

9. What type of food and drinks are available at the concession stand?

The concession stand is operated by Tacos Mi Casa. They have a variety of items including tacos, burritos, churros, candy, sundaes, ice cream cones, popcorn, chips, hot dogs, corn dogs, hamburgers, cheeseburgers, chicken sandwiches, chicken strip baskets, soft pretzels, nachos, fries, onion rings and more...

10. Can I bring food into the Surf 'n Slide Water Park?

Yes, food is allowed. However, no glass containers, no alcohol, and no barbeque grills.

11. When can I call to ask a question?

Anytime we're open we're available to answer the phone. Our phone is continuously ringing so we schedule one person every day to do nothing but answer the phone. If you don't get through at first, that means we're currently helping someone. Please keep calling until you're able to reach us. 

12. Do you offer discounts for large groups?

No, however you can purchase a punch card in our lobby to save $1 per admission. Punch cards have 10 punches per card and can be used by anyone of the age category of the card. 

13. Why do you want to know my zip code and if I paid to stay somewhere?

This data helps create our reports to show accurate numbers of where our guests come from as we receive grant funding for tourism. No other information is kept for this report.

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Utilities

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1. Can I pay my water bill online?

Yes! You can set up to pay your utility bill automatically from a credit card, debit card or bank account. Just go to

Invoice Cloud

2. Where do I go to set up utilities like water, sewer, and garbage?

The City of Moses Lake provides water, sewer, and garbage services. We are located at 401 S. Balsam St. Moses Lake, WA 98837.

3. What do I need to set up a utility account?

You will need to bring valid photo ID and have the physical address, mailing address and phone number.

If you are a property owner or property manager you need to complete and submit a Property Owner Utility Services Request. Valid government issued photo ID is required. If you are requesting services remotely the form will need to notarized. The original notarized form is required, no photo copies.

If you are a tenant, you will need to complete and submit a Tenant Utility Services Request (completed by tenant) and a Utility Services Waiver (completed by property owner or manager).
Valid government issued photo ID is required. If you are requesting services remotely the form will need to notarized. The original notarized form is required, no photo copies. The account will not be put into your name until both forms are received by out Utility Department.

4. How do I discontinue services in my name?

(1) You can cancel utility services in person at the Utility Department located in the Moses Lake Civic Center at 401 S. Balsam St., Moses Lake, WA 98837. Government issued Photo ID is required.
(2) If you are out of the area or cannot come into our office in person, you can obtain the Request to Discontinue Utility Services on our city website located under Resources and Forms. All forms must be notarized. The original notarized form is required, no copies will be accepted. The form should be received by our office no later than 4:00 pm to guarantee same-day termination.

5. Can I change my utility bill due date?

No, our utility billing is based on location and cannot be changed.

6. I have multiple utility accounts with the city, can they be combined into one bill?

No, because our billing cycles are based on location we cannot combine bills.

7. Do you require a deposit for the utility services?

We do not require a deposit when opening a utility account. There is a $15.00 service fee that is added to your first bill.

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Wastewater Division

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1. Whom do I call with questions on my sewer bill?

Please call Utility Billing at (509)764-3715

2. What do I do if my sewer backs up?

If you encounter a sewer backup, please call the City prior to calling a private drain cleaning service. The City will dispatch a crew to check the main sanitary sewer line at no cost to you. If the blockage is located in the main sewer line, the City will remedy the problem as quickly as possible. If the blockage occurs between the main sewer line and your house, you will be required to call a plumber to remove the blockage. The City suggests that you compare the prices, guarantees, availability, and work experience of at least three licensed plumbers. 

If you have a sewer backup, please call the Public Works office at (509)764-3951. The Public Works office regular business hours are Monday - Friday from 7:30 a.m. to 4:00 p.m. (excluding holidays). For emergency wastewater problems after hours or on weekends and holidays, please call the Public Works office at 509.764.3951 and select option 1 to contact standby personnel. 

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Water Conservation

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1. What are the conservation measures?

On June 27, 2023, the Moses Lake City Council adopted Ordinance 3029, updating the City's water conservation guidelines. Here are the main changes: No irrigating on Monday, water conservation measures are now year-round, not just limited from June – September and all irrigation is prohibited from 10 a.m.-7 p.m., year-round.  Odd address and even addresses have designated days they can water in order to space out the water demand. Odd addresses may irrigate Wednesday, Friday and Sunday. Even addresses may irrigate Tuesday, Thursday, and Saturday.

2. Why are there water restrictions?

The City has been monitoring the water levels at our wells. This monitoring effort as well as numerous regional reports have shown that the levels within the City’s wells are declining. Some well pumps are starving for water and sucking air. The restrictions allow for irrigation watering during times of less strain on the system. This reduces the amount of air in the system and conserves water due to efficiency.

3. Are the conservation measures forever?

The conservation measures can be repealed by City Council. They are also scheduled to be re-visited every two years. The measures are important to help support the struggling aquifer.

4. Can I wash my car?

Yes, you must prevent the wash water from entering the storm drains. Wash water is considered an Illicit Discharge by Moses Lake Municipal Code 13.02.020. If your nearby drain flows into the lake, the wash water could carry pollutants into the lake. 

5. Can I wash my sidewalk down?

It would be best to sweep sidewalks to reduce the amount of water for uses other than drinking and cooking.

6. When is the best time to water my yard?

Grasses typically found in the area are varieties of fescue, ryegrass, and bluegrass. These varieties are known to require late evening or early morning watering. This prevents evaporation loss and restricts how long the foliage stays wet to avoid fungus problems.

7. Can I irrigate on my scheduled day if it’s raining?

You are not prohibited from watering when it’s raining, but you likely don’t need to irrigate if there has been recent rainfall.

8. Am I only allowed to water my vegetable garden three days per week, on my scheduled date/time?

No, watering of gardens is usually done in a controlled environment. Water is regulated and plants are typically not overwatered. Excessive watering should be reduced. 

9. My flowerpots, vegetable gardens or ornamental vegetation require daily watering during extreme heat. Am I allowed to hand water or run drip irritation to water flowerpots and flower beds daily?

Yes. Watering of such vegetation is usually done in a controlled environment. Excessive watering should be reduced.

10. Other cities promote Turf replacement rebate programs. What is the City doing to assist me if I want to remove grass from my yard?

The City is actively working on multiple programs to assist owners to reduce their water footprint. A few of the programs are rebate programs for irrigation timers and turf replacement rebates.

11. Why do I see City park irrigation running during times when it is raining?

Some of the City systems are in the process of being updated. Various parks have analog timers that are being updated to include smart technology to detect the presence of rain and shut the system down. 

12. Why are there air bubbles in my water?

When the intake of the well pumps is not fully submersed in water, or if the water level is drawn down quicker than the water in the aquifer can recharge, it creates cavitation at the intake. Cavitation produces air bubbles in the water.

13. Does the new irrigation schedule pertain to filling swimming pools, or other water recreation?

No, pools and water recreation are typically filled, and the water is shut off once completed.

14. Why can’t I water on Mondays?

The well data has shown that on Mondays the water system has the greatest strain. Reductions of irrigation on Mondays allow water to be used for indoor use and reduce air bubbles in water.

15. Why can’t I water during the day?

Evaporation reduces the effectiveness of the irrigation, humidity, wind speed and temperature can waste 20-30% of the water. Additionally, it provides greater irrigation pressures during the night because the demand on the system is less. This results in better coverage when you do water your turf.

16. If I cannot water every day, should I increase my water times?

If you can adjust your watering times to the late evenings or early mornings, the increase in watering times is allowed, but not recommended. 

17. Is the city required to follow conservation measures?

Yes. The Parks Maintenance Division has changed all but a few system timers on irrigation systems that use domestic metered water so that they will not water on Mondays and will water no more than three days a week. Parks facilities that are irrigated with lake water will continue irrigating any day of the week that is needed, as they are not subject to the watering restrictions. Allowed exceptions are the City's major athletic fields at Larson, Lauzier, and Yonezawa parks.

18. Does the new irrigation schedule pertain to businesses in City limits as well?

The new schedule for irrigating pertains to all customers on City water. This includes businesses and residents inside City limits as well as those customers outside City limits that are connected to City water.

19. I am upset about these changes and want additional information.

The Water Conservation website has links to numerous documents that provide information about the problem, resources about turf irrigation and examples of attractive Heritage Garden style landscaping that utilize drought tolerant plants.

20. Why is the City continuing to approve building permits in light of the water issue?

Many community members are excited at the new industry coming into town and are supportive of the new jobs that will be available for the locals. However, many people are also aware that housing is becoming unaffordable, and one reason for that is because there is not enough housing available.  

The City Council has opted to support the construction of new homes and apartments, to help ease the burden for our existing community members.  We know that the City will still have enough water for the new homes and businesses, if the existing residents and business owners are willing to do their part to limit the amount of water they use to irrigate their lawns in the summer.

In addition to these conservation measures being asked of the residents, the City is working with the developers constructing new housing developments, to eliminate the use of drinking water for watering lawns.  Depending on the location, and when feasible, the City is seeking use of separate irrigation lines that would pump non-potable water.

21. I am a contractor; can I remove grass at the request of the homeowner?

Yes, there must still be some type of landscaping replacing the turf. The Columbia Basin Conservation District can provide additional resources on alternative plantings or design

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Water Division

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1. Whom do I call with questions on my water bill?

Please call Utility Billing at (509)764-3715.

2. The water smells like "rotten eggs", why and is it safe to use?

This condition is caused by hydrogen sulfide, a gas that occurs naturally in the water. To treat this we dose the water pumped from our wells, as it enters the distribution system, with sodium hypochlorite. This chemical produces a chlorine residual which oxidizes the gas and removes the smell. When the chlorine residual level drops, you will notice the "rotten-egg" smell. This is not a problem of health but of aesthetics. It is unpleasant to use water that has a repulsive odor. 

Please contact the Public Works office at (509)764-3951 if you have concerns. The Public Works office regular business  hours are Monday - Friday from 7:30 a.m. - 4:00 p.m. (excluding holidays). For emergency water concerns after hours, or on weekends and holidays, please call the Public Works office at (509)764-3951 and select option 1 to contact standby personnel. 

3. The water is an orange/brown color, why and is it safe to use?

Sediment and rust accumulate in the bottom of the City water mains. If the water moves through the water mains at a faster speed than normal, it disturbs this accumulation and the sediment is visible in the water. Most often this happens when the water mains are flushed out or the water is turned off for a repair and then restarted. It takes several hours for the sediment to settle down. Once the sediment has settled down in the water, you may still have sediment in your plumbing system. Let the water run in a sink or bathtub until it is clear. It is advised not to use the water until it is clear. 

Please call the Public Works office at (509)764-3951 if you have concerns. The Public Works office regular business hours are  Monday-Friday from 7:30 a.m. - 4:00 p.m. (excluding holidays). For emergency water concerns, after hours, or on weekends and holidays, please call the Public Works office at (509)764-3951 and select option 1 to contact standby personnel.