Covid-19 Utility Relief Program


Governor Inslee has issued Proclamation 20-23, pertaining to Utility Ratepayer Assistance and Preservation of Essential Services.  The City of Moses Lake is committed to keeping our customers connected to essential services during the COVID-19 pandemic emergency.  If you are experiencing hardship as a result of the COVID-19 pandemic, you may be eligible for support, including long-term payment arrangements or bill assistance.  This Proclamation does not relieve customers from the obligation to pay for utility services.  

City of Moses Lake is offering a temporary relief program which is a two-phase program offering assistance for delinquent accounts of a single-family residence. Customers can apply for a payment arrangement contract, and may be eligible for up to $250 toward delinquent accounts that accrued balances after March 2020 through the CARES Act Grant. 


Relief Program Guidelines

Qualifying applicants must be one of the following: the property owner of their primary residence, tenant signed in to the utility account with a Billing Waiver signed by the property owner on file with the billing department, or a tenant that can provide proof that they are responsible for paying the City utility bill for a rental property by providing a copy of a lease agreement, valid photo ID, and will require the property owner/manager to sign the payment contract.  


Utility Relief Application

Please use one of the options below to submit Utility Relief Applications. Due to the confidential nature of the information on the application, please do not submit via email. 


City of Moses Lake

Attn: Utility Billing Department

PO Box 1579

Moses Lake, WA 98837


(509) 764-3738

Drop Box

Utility Payment drop box located behind the Civic Center Annex at 321 S. Balsam Street.