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Building Permits

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1. What work requires a building permit?
2. What are the design standards and codes for Moses Lake?
3. When does a plan require an architect's or engineer's stamp?
4. What do I need on my plans when I submit for a building permit?
5. Do I need a permit for a shed?
6. Do I need a permit for a fence or wall?
7. How do I pay for a building permit?

Business License

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1. Where do I apply for a business license?
2. How much is a business license?
3. What is a UBI number?
4. How do I renew my business license?

Engineering

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1. How do I hook up to City water or sewer services?
2. I got a red light camera ticket. How long is a yellow light cycle?
3. Where are City utilities located in relation to my property?

Fire Department

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1. Where is the Moses Lake Fire Department located?
2. Who do I call to schedule a fire inspection?
3. How do I get a copy of a fire report?
4. Does the Fire Department work on fire extinguishers?
5. Where can I get my blood pressure checked?
6. Are tours available to visit the fire station?
7. What are the rules for outdoor burning?
8. What is an automated external defibrillator? How do I use one?

Main

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1. How do I contact a city department?
2. Where can I find the answers to my frequently asked questions?
3. Is hunting allowed within City limits?
4. What county is Moses Lake in?

Municipal Court

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1. I received a Photo Infraction. How do I take care of this?
2. What happens if I don’t pay my infraction?
3. Can I pay my infraction over the phone?
4. When is my court date?

Municipal Services

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1. How do I request a street sign / crosswalk?
2. I have speeding motorists in my neighborhood. What do I do?

Museum & Art Center

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1. How do I register for a museum program?
2. How do I show my artwork in the museum's gallery?
3. How do I donate artifacts or documents to the museum?
4. Can the museum offer appraisal of objects?

Parks & Recreation

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1. How do I register for a program?
2. How do I find out about upcoming recreational activities?
3. Can I register after a class has already started?
4. Are dogs allowed in City parks?
5. How do I reserve a picnic shelter?
6. How do I make a reservation for Cascade Campground?
7. How do I reserve Connelly Park?
8. Can I camp at the Moses Lake Sand Dunes?

Planning Commission

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1. Are Planning Commission meetings open to the public?
2. I want to discuss something at a Planning Commission meeting. What do I do?
3. I know one of the Planning Commissioners. When I received a notice about a land use action in my neighborhood, I wanted to ask the commissioner about it, but the commissioner wouldn’t talk to me.

Recycle and Refuse

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1. How do I find out the schedule for my trash and recycling collection?
2. Can I leave my Garbage, Recycling and Yard Waste carts curbside?
3. Can I opt out of the City's Recycling Program?
4. I want to save money on my Utility Bill, can I opt out of the garbage program and dispose of my garbage myself?
5. My family fills our garbage cart every week. My neighbor's cart is half empty. Can I put my extra garbage in their cart?

Shoreline

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1. Why are shoreline permits required?
2. If it is a State permit, why don’t I get a permit from the State?
3. Why shouldn’t I cut down the tules in front of my lot?
4. I have erosion on my lot, so I’ll just build a bulkhead, right?
5. It’s a big lake. What I do on my lot doesn’t matter.

Shoreline Master Program Update

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1. How do I find out more about the Shoreline Master Program (SMP) update?

Snow & Ice Control

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1. Whose responsibilty is it to shovel snow off the sidewalk?
2. When the snowplows are dispatched, which streets are plowed first?
3. Why does the snowplow leave a berm that blocks my driveway, mailbox, and/or car?

Stormwater Division

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1. What is stormwater?
2. Why is storm water an issue? We live in a semi-arid area.
3. What do I do if my storm sewer grates are plugged or there is flooding on my street?
4. Who do I call with questions about the storm water charges on my utility bill?
5. Why is stormwater runoff a problem?
6. What’s the difference between a storm drain and a sewer drain?
7. Where does water pollution come from?
8. Who do I report drainage/flooding/pollution problems to? What are some examples of drainage problems?
9. What are the goals of Moses Lake’s stormwater program?
10. What is a Stormwater Utility? What kind of services does the City provide?
11. How can I be exempted from the stormwater charges?
12. How can I reduce my fee?

Street Division

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1. How do I report a street light that is malfunctioning?
2. How do I report a traffic signal or traffic sign problem?
3. How do I report a pothole?

Surf 'n Slide Water Park

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1. What is the season for the Surf 'n Slide Water Park?
2. Can I bring food into the Surf 'n Slide Water Park?
3. Does the Surf 'n Slide Water Park have lockers?
4. What methods of payment are accepted at the Surf 'n Slide Water Park (concession stand included)?
5. Are towels and life jackets available at the Surf 'n Slide Water Park?
6. Do I have to pay for admission even if I'm not going to swim?
7. What type of food and drinks are available at the concession stand?
8. Do any of the features at the Surf 'n Slide Water Park have height restrictions?

Utilities

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1. Can I pay my water bill online?
2. Where do I go to set up utilities like water, sewer, and garbage?
3. What do I need to set up a utility account?
4. How do I discontinue services in my name?
5. Can I change my utility bill due date?
6. I have multiple utility accounts with the city, can they be combined into one bill?
7. Do you require a deposit for the utility services?

Wastewater Division

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1. Whom do I call with questions on my sewer bill?
2. What do I do if my sewer backs up?

Water Division

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1. Whom do I call with questions on my water bill?
2. The water smells like "rotten eggs", why and is it safe to use?
3. The water is an orange/brown color, why and is it safe to use?