Turn off Procedures
The City of Moses Lake disconnects water for non-payment one (1) time a month per billing cycle (Municipal Code 13.12.054 (PDF)). The Utility Department mails two (2) billing statements before disconnection of water service. The second (2nd) billing statement clearly states the delinquent amount due and the turn-off date and time. This allows customers approximately 40-45 days, from the original bill date to make payments before their account becomes subject to disconnection. Delinquent accounts will be assessed a service charge of thirty ($30) if not paid and received by the Utility Department by 5 p.m. on the day prior to the turn-off day. (Municipal Code 13.12.053 (PDF)).
On turn-off day a list of the delinquent accounts is generated by the Utility Department. The list is given to the Meter Readers to create a route for disconnection of water services. The Meter Readers disconnect the water services to all residents on the list. Accounts are updated as payments are received. Only upon payment of the full delinquent balance will the Meter Readers reinstate water services for accounts that have been turned off delinquent. Payments cannot be accepted in the field by the Meter Reader, nor can they negotiate payment options with you.
NOTE: The service charge for all water turn-ons or turn-offs after 4 p.m. and before 8 a.m. and at any other time, which is not a normal working day (Mon-Fri 8 a.m.-5 p.m.), shall be eighty dollars ($80) (Municipal Code 13.12.053 and 13.12.085 (PDF)). Therefore, if you make a payment after 4:00 pm on turn-off day and you would like to have your services restored there is an additional service charge of $80.00. If you wish to avoid the additional charge, services can be restored first thing the following business day at no additional charge. If your water services have been disconnected for non-payment, DO NOT cut the padlock to reactivate your own water services. This is considered an illegal turn-on. Meters found turned on illegally are removed until the total account balance and any additional fees and damages are paid.
For More Information - Call (509)764-3715 or 764-3719